Electronic communications consent
By using our services, you consent to receiving electronic communications related to your care, account activity, prescriptions, billing, and support services.
- Channels: email, SMS, and portal messaging
- Opt out: reply STOP or update your portal preferences
- Signatures: electronic acknowledgment is legally binding
Key point: Clinical services are provided by independent licensed providers of Arora Health.
1. Email communication
By enrolling, you consent to receive communications electronically, including by email, in platform messaging, and phone, for appointment updates, clinical notes, prescription notifications, program renewals, and billing information.
2. Text messages
By providing your mobile number at enrollment you consent to receive SMS messages for reminders and updates. Message and data rates may apply. Text STOP to any message to opt out at any time.
Detailed SMS program terms, including supported carriers and HELP/STOP keyword behavior, are available in our SMS Terms and Conditions.
3. Security risks
Clinical communications and data storage use HIPAA compliant platforms. However, email and SMS transmitted outside secured platforms may not be fully secure. You may request portal only communication at any time. See our Privacy Policy and HIPAA Notice for how your information is protected.
4. Opt out rights
You may adjust your communication preferences in the patient portal, reply STOP to any SMS, use the unsubscribe link in marketing emails, or contact support@lev18.com. Opting out of a channel does not withdraw you from your care program, but time sensitive clinical information may then be delivered through another channel, such as the patient portal.
5. Electronic signatures
Your electronic acknowledgment of this document is legally binding under the federal E-SIGN Act and applicable state law, with the same legal effect as a handwritten signature. You are responsible for maintaining a compatible device, reliable internet connectivity, a private location for health discussions, and updated browser or app software required by the patient platform.
6. Paper copies and withdrawing consent
You may request a paper copy of any electronic communication or disclosure by contacting support@lev18.com; a reasonable fee may apply for copies as permitted by law. You may withdraw your consent to electronic communications at any time by contacting support@lev18.com or updating your preferences in the patient portal. Withdrawing consent does not affect communications already sent, and we may need to deliver certain time sensitive clinical information by another channel once you withdraw.