Privacy policy
Your health information is personal, and we treat it that way. LEV18 is committed to protecting your privacy and handling your information responsibly, securely, and in accordance with applicable healthcare privacy laws.
We collect only the information necessary to support your care, process your orders, and improve your experience. No smoke, mirrors, or shady data selling tricks.
- We collect: contact plus account/assessment plus device/usage data
- We do: operate, improve, secure, and support the service
- We don't: sell your personal information
Key point: we share data only with service providers that help run the site (for example hosting, analytics, communications) and when required by law.
Overview
This Privacy Policy explains how LEV18, operated by Lev18 Inc., a Florida corporation ("we", "us"), collects, uses, and shares information when you use our website and related services. Clinical services are provided by independent licensed providers of Arora Health. Protected health information (PHI) you share during intake, consultations, and ongoing care is handled by your treating providers as the HIPAA covered entities; see our HIPAA Notice of Privacy Practices for details on how PHI is used and disclosed.
Information we collect
- Information you provide: name, email, phone number, and other information you submit through forms or assessments.
- Account/assessment information: details you enter to receive services or recommendations.
- Medical information: health history, current medications, symptoms, lab results, and other information provided during your intake or telehealth visits. Medical information is handled by your treating providers as the HIPAA covered entities; see our HIPAA Notice for details.
- Payment information: processed securely through USA Payments. We do not store your full card number.
- Device and usage data: IP address, browser type, pages viewed, and similar data collected through cookies or comparable technologies.
How we use information
- Connect you with an independent, licensed healthcare provider for evaluation.
- Process your prescription and payment, and ship medication to your address.
- Communicate with you about your care, order status, billing, and account.
- Provide, maintain, and improve our website and services.
- Respond to inquiries and provide customer support.
- Maintain security, prevent fraud, and enforce our policies.
- Comply with legal, regulatory, and recordkeeping obligations.
How we share information
Your information is shared only with:
- Licensed healthcare providers who review your intake, make prescribing decisions, coordinate your care, and maintain your medical record.
- Licensed U.S. pharmacies, including [pharmacy name], that fulfill your prescription and ship your medication.
- Payment processors (USA Payments) for secure payment handling.
- Service providers who perform services on our behalf (such as hosting, analytics, and communications), under contract to use your information only for our purposes.
- Law enforcement or regulators, when required by law or to protect rights, safety, and security.
We do not sell personal information.
Children's privacy
Our services are intended for adults at least 18 years of age. We do not knowingly collect personal information from anyone under 18. If you believe a minor has submitted information to us, contact us at support@lev18.com and we will take reasonable steps to remove it.
Cookies and analytics
We use cookies and similar technologies to remember preferences and understand how the site is used.
- You can manage cookies through your browser settings.
- Disabling cookies may affect some features or functionality.
Data retention
We retain personal information for as long as necessary to provide our services, comply with legal and recordkeeping obligations, resolve disputes, and enforce our agreements. Medical records are retained for the period required by applicable law and professional licensing rules, even after an account is closed. When information is no longer needed, we delete it or render it anonymous.
Security
We use reasonable administrative, technical, and physical safeguards, including encryption, secure servers, and access controls, designed to protect information. Medical information is handled in compliance with HIPAA requirements through a HIPAA compliant patient platform. However, no method of transmission or storage is 100% secure.
Your choices
- Access / correction / deletion: You may request access to, correction of, or deletion of your information by contacting us. Certain medical records may be retained as required by law and professional licensing rules, even if you request deletion.
- HIPAA rights: for requests involving your medical record (access, amendment, accounting of disclosures, restrictions), follow the procedures in our HIPAA Notice of Privacy Practices.
- Marketing: You can opt out of marketing emails using the unsubscribe link included in those emails. To opt out of SMS messages, see our SMS Terms.
California privacy rights
If you are a California resident, state law may give you additional rights over your personal information, including the right to know what we collect, the right to request deletion, the right to correct inaccurate information, and the right to opt out of the sale or sharing of personal information. We do not sell personal information. To exercise any of these rights, contact us at support@lev18.com; we will not discriminate against you for making a request.
Business transfers
If LEV18 is involved in a merger, acquisition, financing, or sale of some or all of its business, your information may be transferred as part of that transaction, subject to the protections described in this Privacy Policy.
Contact
If you have questions about this Privacy Policy, contact us at support@lev18.com.