SMS terms and conditions
By opting into text communications from LEV18, you agree to receive appointment reminders, order updates, support messages, and occasional promotional communications.
We keep texts helpful, not clingy.
- Frequency: 2 to 15 messages per month, typically
- Rates: message and data rates may apply
- Opt out: reply STOP at any time
Key point: Clinical services are provided by independent licensed providers of Arora Health. Review these terms alongside our Privacy Policy and HIPAA Notice.
1. Opt in consent
When you provide your mobile number during enrollment or patient intake, you consent to receive recurring text messages related to your care. Message content may include:
- Appointment reminders and scheduling confirmations
- Prescription and shipment notifications from the dispensing pharmacy
- Clinician messages, follow up prompts, and intake requests
- Program renewal reminders and billing notifications
- Account and security alerts (such as login verification codes)
- Occasional promotional communications, only where you have opted in to receive them
We do not sell, rent, or share your mobile number with third parties for their own marketing purposes. See our Privacy Policy for details on how your information is handled.
2. Message frequency
Message frequency varies based on your care plan, appointment cadence, and prescription status. Typical active patients receive between 2 and 15 messages per month. One time verification codes and transactional alerts are sent as needed and are not subject to this estimate.
3. Carrier fees
Message and data rates may apply. Charges are determined by your mobile carrier plan and are your responsibility. LEV18 does not charge a separate fee for SMS messages.
The program is supported on major U.S. wireless carriers, including AT&T, T Mobile (including MetroPCS), Verizon Wireless, Sprint, Boost, Cricket, U.S. Cellular, Virgin Mobile, and smaller regional and prepaid carriers. Carriers are not liable for delayed or undelivered messages. Service availability and delivery timing are not guaranteed. You must be the account holder or authorized user of the mobile number you provide, and at least 18 years of age. Messages are intended for delivery to mobile phones in the United States only.
4. STOP/HELP instructions
You may cancel SMS messages at any time. Reply STOP to any message you receive from us. You will receive a single confirmation reply, after which no further messages will be sent. You may also opt out by contacting support@lev18.com or by adjusting your communication preferences in the patient portal.
Opting out of SMS does not withdraw you from your care program. However, time sensitive clinical information may need to be delivered through email or the patient portal instead, which could delay receipt. To re enroll after opting out, reply START or UNSTOP to any prior number used, or update your preferences in the patient portal.
For assistance with the SMS program, reply HELP to any message and you will receive a reply with contact information.
5. Privacy
Protected health information (PHI) transmitted by SMS is delivered through the carrier network and is not end to end encrypted. We limit SMS content to what is reasonably necessary for the purpose of the message; detailed clinical discussions occur through the HIPAA compliant patient portal. See our HIPAA Notice for details on how protected health information is safeguarded.
6. Support contact
Questions about the SMS program, your message preferences, or these terms can be sent to support@lev18.com. We may update these SMS Terms from time to time; material changes will be communicated through email, portal message, or an SMS alert, and continued participation after an update indicates acceptance of the revised terms.