Shipping and delivery
We work with licensed pharmacy partners and fulfillment providers to make sure your medications arrive safely, discreetly, and as efficiently as possible.
Some medications require temperature sensitive packaging because peptides prefer cool, stable conditions.
- Delivery: 3 to 7 business days (U.S. only)
- Support: support@lev18.com
- Lost or damaged: report within 48 hours
Key point: orders ship only after an independent licensed provider has reviewed your intake and issued a prescription.
1. Processing times
- Processing: once your provider approves the prescription, orders typically ship within 24 hours (excluding weekends and federal holidays).
- Delivery: most U.S. orders arrive within 3 to 7 business days of shipment via FedEx or UPS.
- Shipping cost: standard ground shipping is included in the cost of your treatment plan unless otherwise noted at checkout.
- Refills: refills are queued to arrive before your current supply runs out, based on your plan's billing cycle.
Weekends, federal holidays, severe weather, and carrier delays may extend these estimates.
2. Cold shipping
Temperature sensitive medications ship in insulated, cold chain packaging where required. If your medication arrives with a cold pack, follow the storage instructions included with your order and refrigerate promptly if directed. All packages ship in discreet, tamper evident packaging with no reference to the contents on the exterior.
3. Tracking information
You will receive a shipping confirmation email with a tracking number once your package leaves the pharmacy. Use it to follow your delivery and plan to receive temperature sensitive items promptly.
4. Signature requirements
No signature is required at delivery for standard orders. Some shipments may require a signature depending on pharmacy policies and shipping carrier requirements; if so, this will be noted in your shipping confirmation.
5. Lost packages
Please inspect your package as soon as it arrives. If anything is wrong, you must notify us within 48 hours of delivery and include clear photos of the issue. Contact us at support@lev18.com. For packages that never arrive, the same 48 hour window applies starting from the carrier's estimated delivery date. Reports made outside this window may not be eligible for a replacement or claim.
- Arrived damaged or missing items: keep the original packaging and all contents, and send photos of the outer box, any damage, and what you received within 48 hours of delivery. We'll open a claim with the carrier and, where appropriate, send a replacement at no additional cost.
- Marked delivered but not received: check around the delivery location and with household members first, then contact us within 48 hours of the carrier's estimated delivery date. We'll coordinate with the carrier to investigate and, where appropriate, reship the order.
- Wrong item shipped: don't open or use the product. Photograph the packaging and label and contact us within 48 hours of delivery; we'll arrange a replacement and, if needed, a prepaid return label.
Because of the regulated nature of prescription medications, returns of dispensed product that arrived as ordered are generally not accepted. See our Refund and Cancellation Policy for details on cancellations and eligible refunds.
6. Address changes
Please make sure the shipping address on file is accurate and accessible. Packages cannot be rerouted once they are in transit. To update your address for a future shipment, change it in your patient portal or contact support@lev18.com before your next refill ships.
7. Shipping restrictions
We currently ship to the 50 U.S. states and the District of Columbia where our partner providers and pharmacies, including [pharmacy name], are licensed. We do not ship to U.S. territories, APO/FPO addresses, or internationally. Availability of a specific medication or program may vary by state based on provider licensure and applicable law.